Is Your Hotel Ready for the Millennial Traveler?

Before I continue, let’s first make sure we’re on the same page about who were referring to when we use the expression ‘millennial traveller’.

Millennials, also more commonly referred to as Generation Y or Generation Next, are people who were born between the early 1980s and early 2000s. They make up about 20% of international travellers and it is estimated that by 2020, they will account for more than 320 million international trips.

Phew. Those are some staggering numbers right there! It’s no wonder that hotels are wooing them with everything they have. But for all the effort they’re making, do hotels really have what Millennials want? Do they even know what Millennials are looking for?

If you’re not quite sure, let me drop a few hints your way

Hint No.1: Technology is their life force

Technology is to Millennials what water is to fish – life itself. The perks that most of us consider good to have – Internet, Wi-fi, hi-speed mobile data – are essential to their way of living.

What this means for hotels

According to a report, almost 71% of Millennial travelers considered free Wi-fi an important factor when choosing a hotel. So hotels, pull up your socks and put the technology in place for them. Or they’re likely to walk up to your competitor and book a room with them.

Hint No.2: Millennials love their smartphones

‘Technology at your fingertips’ is an expression that’s taken very seriously by the Millennials. He is likely to go for hours without food and water, but not without checking his smartphone. He works, plays, chats, networks, writes emails, watches videos, and stays up to date on news using his phone. Other more complicated actions like booking tickets, making hotel arrangements, and paying bills can also be competently handled by his handset.

What this means for hotels

It’s absolutely imperative that hotels invest in superior mobile technology, starting with a website that adapts to different screen sizes and resolutions. With more than half of millennial travelers using mobile devices to discover and book hotels, the hospitality industry is paying a heavy price for not investing in a mobile responsive website. You might also want to consider getting an app for your hotel, to facilitate functions like mobile check in, check out, payments, and en-cashing loyalty points.

Hint No.3: Millennials are ‘social’ creatures

Generation Y is often criticized for shirking the forms of social interaction that their parents were fond of. They’re considered aloof, standoffish, and a little bit asocial. But the truth is that Millennials do tend to connect to each other, just not in ways that are familiar to us. The online world, especially social media, takes precedence in their social life. Facebook, Twitter, What’sApp, GChat, and Snapchat is where they hang out, check in, upload pictures, start conversations, and share details of their life.

What this means for hotels

Given that social media is one of the biggest influencing factors in the life of a Millennial, hotels must make a concerted effort to have a presence on various platforms. In fact, they must go beyond the token Facebook and Instagram page and build a community online. Reach out to your audience, engage them, solve their problems, and invite them to leave reviews. An active social media profile inspires confidence among Millennials and is likely to win you brownie points in the long run.

Hint No.4: Millennials place great faith in peer reviews

Generation Y is a suspicious lot and they can recognize a marketing gimmick from a mile away. For this reason, they rely heavily on ‘peer review’ to gather information about a place. Whether they’re buying a new gadget or trying out a restaurant in the neighborhood, you’ll see them pouring over reviews before deciding to do anything. They consider it a more authentic and ‘real’ source of information. And you can be 100 per cent sure that they’ll be reading up about your hotel before deciding to stay there.

What this means for hotels

Do not try to patronize or trick the Millennial traveller. All your online properties (website, blog, social media profiles) should display accurate information, accompanied by up-to-date pictures. If you’re offering a deal or discount, lay out the terms in black and white. Encourage your visitors to leave you a review on platforms like Trip-advisor or your Facebook page; incentivize the process, if you have to. Should you receive a negative review, take steps to address it and resolve the situation.

Millennials don’t expect you to be flawless. However, they do expect you to be transparent and sincere. Mistakes are an inevitable part of your industry and if you’ve taken every possible step to rectify the problem, you will be forgiven. Otherwise, you’ll find yourself at the receiving end of a nasty review posted for the entire world to see.

Hint No.5: Millennials are into Bleisure

Generation Y is relatively unencumbered by responsibilities at home and are more open to taking business trips. However, unlike the previous generation, almost 62% of millennial travelers will extend their business vacation to explore the place and gain cultural experiences.

What this means for hotels

Gone are the days when that solitary desk in the hotel room took care of any ‘business needs’ that travelers had. Millennials do not like working inside their rooms. This is the generation that steps out to a coffee shop to sit with their laptops and work for hours. The concept of the ‘third space’, independent of home and office, has been popularized by them. Design hotel lobbies to cater to this demand, so that when they step out in search for a place to work, they don’t have to go very far.

Hint No.6: Millennials look for authentic experiences

Despite what might look like their preoccupation with the cyber world, Millennials are always looking for unique and meaningful travel experiences. They want their stay personalized and won’t pass up an opportunity to learn something valuable. Not content with hitting the high spots of a tourist destination, they crave interaction with locals and enjoy immersing themselves in a variety of cultural experiences.

What this means for hotels

Reject the cookie cutter approach to the services you offer your guests. Offer them a genuine travel experience, one that is immersive, interactive and hands on. Don’t just take them on a regular sightseeing tour that showcases the city from behind the panes of a bus or car window. Take them to meet local artisans, show them the way to the hip and happening underground bar, and expose them to interesting customs and traditions. That’s the only way to add true value to their life and create an experience they will cherish for life.

There’s no denying that Millennials are driving the hospitality industry with full force. They already account for a third of the hotel guests in the world, and by 2020, the figure is expected to climb to 50 per cent.

To keep pace with growing demands, hotels must show a willingness to evolve and reinvent themselves. They have to put aside traditional methods of functioning, revisit their marketing strategy, and curate unique experiences for Generation Y.

Besides, it is in their best interest that hotels up their game. By updating their offers, hotels stay relevant within the industry and equipped to deal with the demands of changing times. Millennial travelers are the cash cow that every industry dreams of, and by catering to them, hotels are ensuring themselves a solid revenue stream for the next few decades, at least.

Dealer Bluff Six Card Poker – A Poker Table Game Where the Dealer May Try to Bluff You, Sort of

Dealer Bluff Six Card Poker is a poker variant table game which is distinctive. The dealer makes the first move and players react to what he or she does. Be aware that the dealer could occasionally bluff, but if you have poker tell expertise that won’t help because an electronic card reader that’s programmed to operate randomly, makes all the decisions to bluff, or not to bluff.

How to Play

Players must first make equal ante and blind bets. The dealer gives six cards face down to each and to him or herself. The dealer bets first, with the option to bet 1X, 2X, or 3X the player’s ante. The electronic card reader will then announce the dealer’s wager amount. Typically the dealer bets more with a strong hand and less with a weak hand, but keep in mind that the dealer will occasionally bluff. The objective is to beat the dealer with a better five card poker hand.

After the dealer bets, players have the option to fold (lose the ante and blind wagers) or call (make a play wager equal to the dealer’s), or raise (double the dealer’s bet). the cards are then turned face up to determine the winner(s).

Results

If the dealer has less than a pair, the ante wager is a push. All other bets receive action. If the dealer wins, the player’s ante, play, and blind bets lose. If the player wins, the ante and play bets pay even money. The blind bet pays according to the following table:

Hand Payout

Royal Flush – 500/1

Straight Flush – 50/1

Four of a Kind – 15/1

Full House – 4/1

Flush – 3 /1

Straight – 1.5/1

3/Kind – 1/1

All Other – Push

A tie between the dealer and the player is a push.

Optional Wagers

Aces Up – This optional bet pays the following even if the player loses the hand to the dealer:

Hand Payout

Royal Flush – 200/1

Straight Flush – 50/1

Four of a Kind – 30/1

Full House – 8/1

Flush – 7/1

Straight – 6/1

Three of a Kind – 4/1

Two Pair – 2/1

Pair of Aces – 1/1

Two Way Bad Beat – This option pays the following if the dealer or player has a pair of aces or better and loses. No matter who wins the hand, the player s always a winner if a bad beat occurs, unless there is a tie:

Hand Payout

Straight Flush – 10,000/1

Four of a Kind – 5,000/1

Full House – 500/1

Flush – 200/1

Straight – 100/1

Three of a Kind – 35/1

Two Pair – 10/1

Pair of Aces – 9/1

House Edge and Strategy

The house edge for the initial hand is about 1.7%, optional Aces Up and Bad Beat wagers are about 6.2% and 10.6% respectively.

The recommended strategy from the experts is: If the dealer wagers 1X – fold with a K-J-8 or less, raise with a pair of 3′s or better, call on all other hands. If the dealer raises 2X – fold with a pair of 6′s or lower, raise with a pair of 10′s or better, call on all other hands. If the dealer raises 3X – fold with a pair of 9′s or less, raise with a pair of Kings or better, call on all other hands.

The Importance of Hiring a Property Management Company

In this age of independence and mindset that one can manage on his own, it is inevitable that a property owner would think he will do fine on his own. Sure, you got tenants who at first, pay on time until gradually they won’t, some will breach the contract and lease terms, then they cause problems with the neighbors and other tenants, then slowly you will notice you are losing money and when you decide to evict the tenant, next thing you know, you have a lawsuit at your doorstep.

The reality is if you use the services of a professional property management company, not only do you have peace of mind, your investment is protected and the consistent cash flow you receive through rent can assist you to buy additional investment properties.

This is why you need the assistance of a property management company, but before that, we will determine the pointers on why it is important to hire one.

Determining the Worth of Your Property

The problem with inexperienced owners is that sometimes they get overwhelmed on how they price their property to the market: oversell and you have to deal with the high vacancy rate with no profit, undersell and you will realize you are slowly losing profit. This is where a property management company comes in, they will help you determine a balanced meal where you gain tenants and continue to rake in profit.

A property management company is also well-versed in marketing your property and placing ads where it will attract tenants. They will answer any inquiry and they know what entices a prospective tenant, therefore will help you point out some cosmetic improvements so that the tenants will feel that renting your property is worthy of their money.

Avoiding Major Problems with Tenants

Screening tenants would not be one of your problems anymore because the property management company will take care of it. They know too well how to check the background of the interested tenants, their criminal records, their relationship with previous property owners and if they have ever caused problems before. Think of it as helping you weed out the bad ones for a healthy and bountiful crop.

Collecting rents is the most common problem in renting out your property. When left to your own devices, having your tenants pay you on time will become a child’s play of hiding and seek between them and you as the property owner, certainly some tenants will tug at your heartstrings and gain your sympathy with the hope that you will let them get away with it. A property management company, however, will become the middleman who will ensure that the tenants abide by the lease terms and should understand that they are just doing their job for you, keeping your cash flow consistent.

Maintenance

When a tenant has reached the end of the contract, the grueling process of turnover will usually keep you busy as a property owner, but with a property management company by your side, that is another pile of stress that will be taken care of. Any deductions from the security deposit will be made and returned to the tenant, and the restoration process of repairing any damages, repainting, changing locks and cleaning the property would be done without getting your own hands dirty.

As a property management company, expect that they know the right people to contact should there be any problems with leaks, wiring, and plumbing experienced by the tenants and their dilemmas will be addressed promptly.

Saving Time and Money

A successful businessman knows that delegating tasks is key for a successful business so that one can have more time to deal with other business ventures. With almost everything being taken care of, it seems like the only thing left to do is to visit your property at a certain time interval and continue to rake in profit while having more time to spend it with your family, social life, other priorities, and investments.

IN CONCLUSION

Hiring a property management company takes care of the burden for you, especially if you are well aware that marketing, confronting tenants with late payments and handling maintenance are not your strongest points especially if managing your property is not the only priority you have in your busy life. Therefore delegating this task to a reliable property management company may just be one of the best decisions you have ever made.

Find the Right Expert to Repair Your Pipes

Verify who is available in your area offering such services. Many of them are able to handle the challenges of both large and small jobs. They have the expertise and equipment to handle various needs as well as various types of pipe materials. They also have the knowledge to properly assess what is taking place to give you options for the best long-term outcome.

Reputation Matters

Since pipe repair services are often in need, you won’t struggle to find information others have shared. Those reviews from other customers can get you pointed in the right direction. They will share who they hired, what they were happy with, any concerns, cost, and other details. You can get indicators about who you can trust and who you need to avoid hiring for the job.

Once you have some ideas, make some calls and check out their website details. This will share with you where they are located, what they offer, and the types of services they are able to consider for various jobs. Make an appointment for them to come to your location and survey your needs. They can talk to you, look at the pipes, and give you an idea of the process.

Ask Questions

You may not know much at all about pipe repair, but that doesn’t mean you shouldn’t ask questions. Ask them to explain what various techniques entail and why they recommend them. Ask them about warranty information on the labor as well as on the parts they put into place. Some of the options such as CIPP can last for decades as well as increase overall flow.

The provider of pipe repair should be willing to answer your questions in terms that you can understand. If you feel they are pressuring you to hire them or they talk in business lingo, bypass them for another provider. You need someone you can communicate well with and you trust to be in your corner. You don’t want to have regrets when the work is done and it is time to pay.

Timeframe

During the consultation, the pipe repair provider should be able to provide you with an estimate timeframe for the work. This includes when they can fit you into their schedule, the time for the work to be done, and any other concerns. Depending on the project, they may need to order materials so that plays a role in when they can get started.

Cost

The final cost of the work should be broken down for you before you hire them. Obtain the estimate in writing so you know what you can expect. You don’t need any surprises that stress you out financially! The estimate should have a cost for the labor, a cost for materials, and then a total price. If you agree to it and what you believe the provider offers, hire them for pipe repair.

Don’t ignore the problem as it isn’t going to get better on its own. Instead, it is just a matter of time before you have as serious issue on your hands. It will cost far more if you wait than if you get it all in motion to have repairs done early on.